Account and data deletion

Request deletion by email

Email receiptnz@gmail.com with the subject NZ Receipt account deletion. State that you want to delete your NZ Receipt account and its associated data, and identify the email address used for the account. Send the request from that address if you can. If you only want particular information removed, describe it instead.

No fee, app reinstallation or new account is required to make a request. Do not send passwords, sign-in codes, full payment-card numbers or receipt images. If you have lost access to the account email, tell us so we can discuss another proportionate way to verify ownership.

Delete in the app

1. Sign in to NZ Receipt and open Settings.
2. Find Danger zone and tap Delete account.
3. Read the deletion details, type DELETE and tap Delete permanently.

You need an internet connection to complete cloud deletion. If the app reports that deletion could not be verified, try again or use the email route above. Signing out or uninstalling the app does not delete your cloud account.

What account deletion removes

Deletion removes your sign-in account and private cloud receipts, images, recognition results and sync records. Successful in-app deletion also clears this account's local data, including unconfirmed drafts, on that device. Email deletion cannot remotely erase exported files or local copies on your other devices; remove those separately.

Deletion cannot be undone. Export anything you need before deleting your account, and check that the exported files are usable.

Team accounts and subscriptions

If you own a Team, transfer ownership to a member who accepts it, or dissolve the Team before deleting your account. The app will explain if ownership prevents deletion; support can help if you cannot complete those steps. Deleting your personal account does not delete shared Team receipts held for other members, and Team membership and activity history may remain with a deleted-member label.

Deleting an app account does not cancel an App Store or Google Play subscription. If you have a subscription, cancel it separately in the store to stop future renewal. Purchasing is currently disabled in the NZ test app.

What happens to an email request

We will verify ownership where needed, explain the deletion scope and any information that must be retained, and confirm the result or any remaining action. Support correspondence, security and deletion records, and provider-managed logs or backups may require separate retention. See our privacy notice for the current processing and retention information.

Get in touch

Support and privacy contact: receiptnz@gmail.com